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Help & FAQ

Welcome to our FAQ pages, where we've listed answers to common hotel and reservation related questions. If you do not find the answers you are looking for here, please contact us by either email , telephone on +44 (0) 1480 212898, or fax on +44 (0) 1480 353145.

  • I've made an online booking but haven't received any confirmation. What should I do ?
    Normally our email confirmation should arrive in your Inbox within a matter of minutes. If you haven't received an email confirmation of your reservation, this could be because an invalid email address has been entered. Email us your booking details, or call us on the number above and we will forward your booking details to your valid email address.

  • I submitted my credit card details online. Will my card be charged immediately ?
    Each hotel has its own policy on how your credit card will be charged. Please refer to each hotels terms and conditions with regards payment for your accommodation.

  • Are my credit card details secure ?
    All data that you provide us is transmitted in a secure environment. The credit card information entered is used for either one-time validation or will be charged in full depending on the hotels' payment policy.

  • How do I find a hotel's telephone number ?
    On confirmation of your reservation we will email you the hotel's full postal address and telephone number.

  • How do can I make a reservation if I do not have a debit or credit card?
    Reservations can only be confirmed with a valid debit or credit card.

  • Can I leave my luggage at the hotel?
    In most cases, all hotels will allow you to leave your luggage at the hotel reception until your room is ready.

  • Do we have to pay a booking fee ?
    No. Our service is provided FREE of charge.

  • Can I make a reservation for today ?
    Yes. A large majority of our hotel's can be reserved for same day check-in.

  • Is it OK for us to arrive late at the hotel?
    All bookings are guaranteed for late arrival. However on confirmation of your reservation, we recommend you contact the hotel should your arrival be late in the evening.

  • What is included in the hotel room rate ?
    When completing your online reservation, you will be shown a complete price breakdown as to what is included in the room rate.

  • How do I cancel or amend a booking ?
    All amendments and cancellations must be received by us in writing, either email or facsimile (number provided above). Any request is only considered valid once written confirmation is received in return. All requests received outside of our operating hours will not be actioned until the next working day.

    Current operating hours are as follows;
    Monday to Friday; 9.00 am to 5.00 pm