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Welcome to our FAQ pages, where we've listed answers to common hotel
and reservation related questions. If you do not find the answers
you are looking for here, please contact us by either email
, telephone on +44 (0) 1480 212898, or fax on +44 (0) 1480 353145.
- I've made an online booking but haven't received any
confirmation. What should I do ?
Normally our email confirmation should arrive
in your Inbox within a matter of minutes. If you haven't received
an email confirmation of your reservation, this could be because
an invalid email address has been entered. Email us your booking
details, or call us on the number above and we will forward your
booking details to your valid email address.
- I submitted my credit card details online. Will my card
be charged immediately ?
Each hotel has its own policy on how your
credit card will be charged. Please refer to each hotels terms
and conditions with regards payment for your accommodation.
- Are my credit card details secure ?
All data that you provide us is transmitted
in a secure environment. The credit card information entered is
used for either one-time validation or will be charged in full
depending on the hotels' payment policy.
- How do I find a hotel's telephone number ?
On confirmation of your reservation we will
email you the hotel's full postal address and telephone number.
- How do can I make a reservation if I do not have a
debit or credit card?
Reservations can only be confirmed with
a valid debit or credit card.
- Can I leave my luggage at the hotel?
In most cases, all hotels will allow you
to leave your luggage at the hotel reception until your room is
ready.
- Do we have to pay a booking fee ?
No. Our service is provided FREE of charge.
- Can I make a reservation for today ?
Yes. A large majority of our hotel's can
be reserved for same day check-in.
- Is it OK for us to arrive late at the hotel?
All bookings are guaranteed for late arrival.
However on confirmation of your reservation, we recommend you
contact the hotel should your arrival be late in the evening.
- What is included in the hotel room rate ?
When completing your online reservation,
you will be shown a complete price breakdown as to what is included
in the room rate.
- How do I cancel or amend a booking ?
All amendments and cancellations must be received by us in writing,
either email
or facsimile (number provided above). Any request is only considered
valid once written confirmation is received in return. All requests
received outside of our operating hours will not be actioned until
the next working day.
Current operating hours are as follows;
Monday to Friday; 9.00 am to 5.00 pm
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