General

- By making a reservation on this website, you agree to the following terms and conditions.

• Advertising Online Ltd reserves the right to modify these terms and conditions at any time. Changes will be effective as soon as they are published on this website.
• Advertising Online Ltd shall not be accountable for any failure in service arising from circumstances beyond our control such as natural disasters, adverse weather conditions, public disorder, changes in authority, etc.

Customer Information

• Customers are responsible for entering all required information as accurately as possible, including guest names, contact details (such as telephone number and email address) and credit/debit card information. If any misnomer or abbreviation has been entered as the guest's name, or any guest name omitted, the hotel may reject the booking.
• If any incorrect contact information is submitted, Advertising Online Ltd is not liable for any loss of service that may occur as a result.

Pricing and charges

• Unless otherwise stated, all charges taken for bookings made on this website will appear on your card statement as Advertising Online. It is the responsibility of the customer to inform the cardholder of the nature of any such charges to ensure no loss of service relating to charge-backs or non-payment. Additional security measures may be levied for charges over a certain limit, or during certain special periods. These may include the requirement of a payment authorization form, signed by the cardholder, or other proofs of ID. These measures are not intended to cause inconvenience, but to protect the cardholder against any misuse of their card/details.
• When making a reservation with any payment terms other than full advance payment, or a non-refundable room type, the hotel reserves the right to pre-authorise the card provided for any amount (up to the total amount of the booking) prior to the guests arrival. This is only for security/guarantee purposes, and is not a charge; this amount will be released automatically within 21 days from this pre-authorization being made, without charge.
• The hotel reserves the right to charge an additional fee for payments made using a credit card.
• We reserve the right to correct any pricing errors and/or omissions; this includes those which have been entered by an agent of Advertising Online, any of our partner companies, or individual hoteliers. In the event of a price error and/or omission, we will offer you the choice of either retaining the booking at the corrected rates, cancelling the booking, or we will attempt to provide suitable alternative accommodation (subject to availability).
• Advertising Online Ltd has no authority over any additional charges that the hotel may implement for extra facilities or amenities; this may include use of luggage storage, safety deposits, or late arrival / late check-out. These charges are payable directly to the hotel, and Advertising Online Ltd does not accept any responsibility for these additional charges/supplements.

Booking Information

• Customers accept responsibility for ensuring that the room type they have booked will be suitable for the number and type of guests that will be using the accommodation. If more persons arrive at the hotel than the room can accommodate, or require facilities that cannot be provided, then the hotel are within their rights not to accept the booking and in this case no refund will be made.
• Although Advertising Online do their best to ensure that any requirements are met, no guarantee can be made with regards to the bedding layout of any room type, or other requests such as smoking preference, disabled facilities, room location/position, etc. All such requests are subject to availability at the hotel.
• On occasion, there may be instances where the hotel is unable to allocate the requested room type, such as a room with one double bed being provided in place of two single beds, or vice versa. While all room type preferences are taken in to consideration, room allocation is performed by the hotel and subject to availability at the time of check in.
• On the rare occasion that the hotel is closed, overbooked, suffering maintenance problems, or for any other reason unable to provide the rooms that have been booked, Advertising Online will attempt to locate suitable alternative accommodation for the guest. However, Advertising Online accepts no responsibility for any costs or losses that arise as a result of any re-location over which we have no control.

Cancellation and Amendment

• The cancellation and no-show policy of each hotel is made available on the final booking page during the reservation procedure
• All amendments and cancellations can only be made via this website and/or Advertising Online Ltd exclusively; all requests are required in writing, and are only considered valid once written confirmation is received in return.
• In certain periods, amendments such as changing of guest names may not be permitted. In cases such as this, it may be necessary to cancel your booking and re-book. Should this occur, different rates may apply.
• Requests for cancellation or amendment that are received outside of our operating hours will not be actioned until the next working day.
• Current operating hours are as follows: Monday to Friday; 9.00 am to 5.30 pm (not including bank holidays or other special events.
• For cancellations made more than 6 months after the booking date, relevant documentation must be completed in order to authorize any refund, which will be provided after receipt of a cancellation request.

Complaints

• Please be advised that all complaints should be submitted to the hotel during your stay, and at the earliest opportunity to allow the hotel to provide either remediation or an informed response.
• Should the hotel be unable to resolve any complaint, guests must notify Advertising Online within 21 days of the check-out date. The amount of time in which a response can be provided depends upon the nature and severity of the complaint.